Help & support
We’re here to help with anything about ClinicPro.
Contact us
Email support@aaplink.com and include the email address of your account. We reply within 2 working days. Never send us your password.
Frequently asked questions
How do I join my clinic?
Ask your clinic for its ClinicPro code or scan the QR poster at reception with your phone camera or the ClinicPro app. Then create your account with that code. You can join more clinics later from My clinics.
Why can’t I book an appointment yet?
For your safety, one of your clinics must check your photo ID once, in person. Bring an original government ID (Aadhaar, passport, driving licence, voter ID or PAN) on your next visit. After that you can book at all your clinics.
Who can see my reports and visits?
Each clinic sees only its own visits and the reports it added. Reports you upload are private. You choose what else each clinic may see under Privacy & sharing (website) or Reports → Privacy (app), and you can change it at any time.
My appointment hasn’t been confirmed.
Bookings are requests until the clinic confirms them, and you’ll get an email when it does. For urgent questions, call the clinic directly.
I forgot my password.
Use “Forgot password?” on the sign-in screen. We’ll email you a link that is valid for 60 minutes.
I didn’t receive an email from ClinicPro.
Check your spam folder for mail from support@aaplink.com. You can resend the verification email from your account.
How do I register my clinic?
Clinics register on this website. After the ClinicPro team approves your clinic, your patient code and QR become active.
How do I delete my account?
In the app: Account → Delete account. On the web: Account settings → Delete account. Or see our account deletion page.